Definition
Function focused on helping customers achieve outcomes and renew.
Examples
Customer success reduced churn with regular check-ins.
Origin
Modern business/startup term; used as practical shorthand in product, growth, and investing.
Use it in Nautis
Track customer success alongside everything else in your startup.
Nautis brings planning, fundraising, finance, and operations into one AI-native workspace — so concepts like customer success stop being spreadsheet trivia and start showing up where decisions get made.